Reviews from our Clients

Robert Gould Avatar
Robert Gould
12/18/2023
This group shines in customer service. They bring the best resources to handle the issues of property management. Their people and their processes are both superior to any other property management firm I have worked with. They meet and exceed expectations consistently.
Alejandro Gutierrez Avatar
Alejandro Gutierrez
4/18/2023
IHP and Kelly worked great for us with our apartment rental in Kailua. From the moment we listed the property to the moment they returned the keys to us. Excellent timely communication, clarity with figures and online account access to financials. I would definitively use Kelly again. Alex
Benjamin Hamilton Avatar
Benjamin Hamilton
4/18/2023
IHPM is by far the best property management company on Oahu. Kelly and her husband are amazing, and really know the "ins and outs" of property management, and are brilliant at taking care of rental homes. From working with us to achieve what we wanted, to dealing with tenants, repairmen or contractors, utilities, HOA's, you name it, they can take care of it. I love that IHPM operates with the highest levels of professionalism. Over the past year and half, I have had problem after problem arise trying to get my home in Mililani rented, Kelly has stood by me and helped out on so many issues. I love that while my property was unrented, I receive weekly emails with updates. While I was having financial issues and had to wait on repairs, Kelly continued to check up on my property and make sure that no squatters or damage was occurring in my absence, even though she wasn't making money off my property since it wasn't rented! Once I had the money to get the fixes done, Kelly helped me coordinate with contractors and repair men to fit my needs. I've had numerous issues dealing with my HOA and Kelly has experience dealing with picky HOA's and were able to help me get things sorted. In short, if you are looking to rent your home in Hawaii and want to find a property management company you can trust, and who you know has your back, you can't do better than Island Hale Property Management.
t lam Avatar
t lam
4/18/2022
3 words, “Detail, detail, and detail”. Kelly has done nothing except for detail , responsive, and thorough job as a PM of my properties. What else more I can say?
Carolyn G.
5 star rating
10/25/2021
Kelly and Island Hale Property Management has made our life so easy. She has been so helpful every step of the way with our new property. She coordinated repairs, painting, plumbing, electrical work and more to get the unit in excellent condition, and everything has been done in a timely manner and reasonably priced. It has been invaluable to be able to trust her and she has been so kind and responsive and professional. When it was ready to be rented, she was so fast in getting the place listed and securing tenants. We are on the mainland and absolutely could not have done this without Kelly and her team.
Peter Van De Verg Avatar
Peter Van De Verg
4/18/2021
Kelly Dillinger managed an apartment in Kailua for me a while back for several years. She kept it fully occupied - one time putting a new tenant in one day after the previous tenant checked out. The longest vacancy was about a week. She was very prompt with addressing any situation that came up regarding repairs. I recently decided to switch another rental over to her because I was not satisfied with the large management company I was with and wanted more personalized service.
Lisa Heatherly Avatar
Lisa Heatherly
4/18/2020
I am extremely fortunate to have Kelly Dillinger as my Property Manager. Kelly is very professional, knowledgeable and efficient. She has excellent communication skills and always responds to my emails/phone calls promptly. Her calm, patient and positive attitude makes me feel comfortable knowing that she has everything under control. There is one thing that sets her apart from other Property Managers which is...Kelly truly cares. She is always very thoughtful, respectful and helpful. I would highly recommend Kelly Dillinger. Mahalo Kelly for all of your hard work! You are AMAZING and I truly appreciate you!!! Lisa H
Kathie Wells
4/29/2019
I cannot thank you enough for all that you have done to help me with the insurance company and claim, the repairs, and floor replacement of my Windward Passage unit. You were amazing, professional, always remaining calm, great follow up weekly, perseverance in spite of the insurance company saying they would not pay – you knew just what to do and how to handle it. I’ve been so pleased with your service for years but this water accident really showed me how exceptional you are. Thank you so very much!

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